Frequently Asked Questions
Find quick answers to common questions about ordering medicines from our pharmacy branches.
Can I upload my prescription online?
Yes. You can upload your prescription as an image or PDF.
Can I order medicines without prescription?
You can order non-prescription medicines. Prescription medicines require a valid prescription and pharmacy review.
How do I select a store?
You can use your current location, enter pincode, or select a store manually.
Is medicine availability store-wise?
Yes. Availability depends on the store you select.
Can I choose pickup?
Yes. You can choose store pickup during checkout.
Is delivery available?
Yes. Delivery depends on your selected store and location.
How is delivery charge calculated?
Delivery charge is waived within 3 km. For longer distances, delivery fee is calculated during checkout.
Can I reorder monthly medicines?
Yes. You can create refill reminders for regular medicines.
Can I track my order?
Yes. Login to track prescription status, order status, invoice, pickup, and delivery updates.